Safety, honestly
Lova works with one of the most sensitive parts of your life — your relationship. That deserves a plain, honest explanation of what Lova is, what it is not, and where its limits are. No fine print. This page is it.
What Lova is
Lova is an AI companion for everyday closeness. It learns how you and your partner work — your moods, your love languages, what you've told it about yourselves — and suggests one small, concrete step each day. That's the whole job: small things, done consistently, in ordinary life.
What Lova is not
Lova is not therapy. It is not couples counseling, not a psychologist, and not a substitute for one. It doesn't diagnose anyone and it doesn't treat anything.
Lova is not a referee. It will never tell you who is right and who is wrong in your relationship, and it will never take sides.
Lova is not a crisis service. If something serious is happening — violence, thoughts of self-harm, a situation that feels unsafe — Lova is the wrong tool, and it is built to say so.
What happens when something serious comes up
Before Lova responds to anything you write, an automated check looks for signs that the situation may be beyond everyday relationship friction — mentions of violence, abuse, self-harm, or acute crisis.
When that check triggers, Lova stops giving relationship advice. Instead, it tells you directly that this needs a real person, and shows contacts of crisis services for your region — for example, in the US, the 988 Suicide & Crisis Lifeline (call or text 988) and the Crisis Text Line (text HOME to 741741); in the UK and Ireland, Samaritans (116 123).
- We would rather be overly careful than miss something. The check is tuned to err on the side of showing resources even when it might not be necessary.
- No system like this is perfect. Automated detection can miss things, especially when they're described indirectly. If you are in danger, don't wait for an app to notice — contact local emergency services or a crisis line directly.
What Lova will never advise
Lova's advice follows hard rules that don't bend, whatever the situation:
- It will never suggest enduring, excusing, or "working around" violence or abuse.
- It will never put the responsibility for someone else's harmful behavior on you.
- It will never use guilt, fear, or pressure to keep you using the app — no streaks, no shame, no "your partner is waiting" manipulation.
- It will never pretend to be a human, a doctor, or a therapist. Everything AI-generated in Lova is marked as AI.
Your words, your privacy
- Your partner never sees your raw words. What you write in your own answers stays between you and the AI. Your partner sees your daily mood — that's it, and Lova tells you this before you start.
- Your data is not for sale. Not to advertisers, not to data brokers, not to anyone. Lova makes money from subscriptions, not from you being the product.
- AI processing is disclosed up front. Lova's intelligence runs on Claude, made by Anthropic. You're asked for explicit consent before any of your data is processed, and Anthropic does not use this data to train its models.
- Full details live in our Privacy Policy.
Who Lova is for
Lova is built for adults. It is not designed for, marketed to, or intended for minors.
When we get it wrong
We're a small team and we won't pretend otherwise. If Lova ever gives you advice that feels off, harmful, or tone-deaf — tell us: safety@withlova.com. Reports like this are read first, before anything else, and every confirmed miss changes how Lova works. The dislike button inside the app does the same job in one tap.
If a professional — a therapist, counselor, or researcher — has concerns about how Lova handles something, we genuinely want to hear them. Same address. We answer.
Lova supports everyday closeness. For everything bigger than that, there are people whose job it is to help — and Lova will always point you to them rather than pretend it can do their work.